Last Updated: May 1, 2025
SYBIS Computer Technologies ("SYBIS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [Insert Website Address Here] (the "Website") and use our IT solutions and services (the "Services"). This policy applies to individuals located in San Antonio, Texas, California, the European Economic Area (EEA), and elsewhere.
1. Information We Collect
We may collect the following categories of personal information:
1.1. Information You Provide Directly:
- Contact Information: Name, email address, phone number, company name, mailing address, and other contact details you provide when you interact with us.
- Service-Related Information: Details related to your IT needs, systems, login credentials, system configurations, and other technical information necessary for providing our Services.
- Communication Data: Content of your communications with us via email, phone, or other channels.
- Account Information: If you create an account with us, we collect information related to your account.
- Job Applications: Information submitted as part of a job application.
1.2. Information We Collect Automatically:
- Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and dates/times of visits.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies for functionality, analytics, and marketing. This includes:
- Meta Pixel (Facebook Pixel): Tracks user activity on our Website for advertising campaign measurement and targeted advertising on Meta platforms. Data collected may include browsing behavior, pages viewed, and actions taken.
- Google Analytics: A web analytics service that collects information about your use of our Website to help us analyze traffic and improve user experience. Google Analytics may collect your IP address, browser type, operating system, referring URLs, pages visited, and timestamps. You can learn more about Google's data practices at: Privacy Policy – Privacy & Terms – Google and opt-out via the browser add-on at: Google Analytics Opt-out Browser Add-on Download Page.
2. How We Use Your Personal Information
We may use your personal information for the following purposes:
- Providing and Maintaining Services: Delivering requested IT solutions and services, managing accounts, and providing support.
- Communication: Responding to inquiries, providing service updates, and sending administrative information.
- Improving Website and Services: Analyzing website usage and user behavior to enhance our offerings.
- Marketing and Advertising: Delivering targeted advertisements (including via Meta platforms), and sending promotional materials (where legally permitted).
- Recruitment: Processing and evaluating job applications.
- Legal Compliance: Complying with applicable laws, regulations, and legal processes.
- Security: Protecting the security and integrity of our Website and Services.
- Personalization: Customizing your experience on our Website and tailoring our communications to you.
3. How We Share Your Personal Information
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party vendors who assist us in providing our Services (e.g., hosting, payment processing, IT support). These providers are contractually obligated to protect your information.
- Meta (Facebook) and Google: We share data collected through the Meta Pixel and Google Analytics for analytics and advertising purposes, subject to their respective privacy policies.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Legal Authorities: When required by law or in response to a valid legal request.
- Protection of Rights: When necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
4. Your Rights Under the General Data Protection Regulation (GDPR)
If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes and, under certain circumstances, to processing based on our legitimate interests.
- Right Not to be Subject to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with the GDPR. You also have the right to lodge a complaint with a supervisory authority in your country of residence.
5. Your Rights Under the California Consumer Privacy Act (CCPA)
If you are a California resident, you have the following rights regarding your personal information:
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out of the Sale of Personal Information: Under the CCPA, certain sharing of personal information for cross-context behavioral advertising may be considered a "sale." To the extent this applies to our use of the Meta Pixel and Google Analytics for targeted advertising, you have the right to opt-out. You can manage your cookie preferences as described in Section 7 below.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise your rights under the CCPA, please contact us using the information provided below. We will respond to your request in accordance with the CCPA.
6. Legal Basis for Processing (for EEA Users)
For individuals in the EEA, our legal basis for processing your personal data will depend on the specific context in which we collect it. Generally, we will process your personal data based on one or more of the following:
- Your Consent: Where you have given us explicit consent to process your personal data for a specific purpose (e.g., marketing).
- Performance of a Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our services, website security).
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies, including the Meta Pixel and Google Analytics, to collect information about your browsing activities on our website.
- Your Choices: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our Website.
- Opt-Out of Google Analytics: You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at: Google Analytics Opt-out Browser Add-on Download Page.
- Meta Ads Preferences: You can manage your ad preferences on Facebook and Instagram through your account settings.
Regarding the potential "sale" of personal information under the CCPA through the use of the Meta Pixel and Google Analytics for targeted advertising, by adjusting your cookie preferences as described above, you can opt-out of this activity.
8. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period will depend on the nature of the personal information and the purposes for which it is processed.
10. Links to Other Websites
Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
11. Children's Privacy
Our Website and Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected personal information from a child under 16, please contact us immediately, and we will take steps to delete that information.
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Website and Services after the posting of changes constitutes your acceptance of such changes.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights under the GDPR or CCPA, please contact us at:
SYBIS Computer Technologies
14502 Brook Hollow Blvd.
San Antonio, Texas 78232
United States
llane@sybisct.com
210-782-8010
We will never sell your information.
Thank you for trusting SYBIS Computer Technologies with your information.